Terms of Service

Hot Drawer

Last Updated: September 27, 2026

These Terms of Service govern your use of hotdrawer.com and purchases made through our website.

Please read these Terms carefully. By accessing our website or placing an order, you agree to these Terms together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies made available at checkout.

If you do not agree with these Terms, please do not use the website.

1. Age Requirement — 18+ Only

Hot Drawer sells products intended for adults.

You must be 18 years of age or older to access this website or purchase products from Hot Drawer.

By using our website or placing an order, you represent that:

• You are at least 18 years old.

• You are legally permitted to purchase the products ordered in the jurisdiction where you are located.

• You are purchasing for yourself or another legally eligible adult and not for a minor.

We may request reasonable age verification where necessary or required.

We reserve the right to refuse or cancel an order when we reasonably believe the age requirement has not been satisfied.

If an order is cancelled for age-verification reasons, any refund or other resolution will be handled in accordance with applicable law and our Refund & Return Policy.

2. Acceptance of Terms

By using our website, you agree to these Terms and the policies incorporated into them by reference.

These include our:

• Privacy Policy

• Refund & Return Policy

• Shipping Policy

We may update these Terms periodically.

The version identified by the "Last Updated" date will be the current version.

Any changes apply prospectively as permitted by applicable law.

3. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, dimensions, materials, and other information.

However:

• Colors may appear differently depending on screen settings, lighting, and manufacturing variations.

• Product dimensions may vary slightly.

• Manufacturers may update packaging, accessories, specifications, or instructions.

• Product photographs may be illustrative.

• Minor variations that do not materially affect the product may occur.

We may correct errors or update product information when appropriate.

If we discover a material error affecting an order, we may contact you, correct the error, or cancel the affected order and issue any required refund.

4. Product Availability

Products are subject to availability.

Adding an item to a shopping cart does not guarantee availability or reserve inventory.

We may:

• Limit quantities

• Discontinue products

• Correct inventory errors

• Cancel orders for products that become unavailable

If we cancel a paid order because the product is unavailable, the amount charged for the cancelled item will be refunded.

5. Safe Use of Products

Products sold by Hot Drawer must be used responsibly and in accordance with all manufacturer instructions and warnings.

Customers should:

• Read all instructions before use.

• Use each product only for its intended purpose.

• Follow all cleaning and maintenance instructions.

• Use only compatible lubricants, cleaners, chargers, and accessories.

• Inspect products for visible damage or wear before use.

• Stop using a product if it becomes damaged or unsafe.

• Keep products away from children and pets.

• Observe applicable waterproof or water-resistance ratings.

• Stop use if pain, injury, irritation, bleeding, or another adverse reaction occurs.

Product-specific instructions provided by the manufacturer take priority over general information provided on our website.

6. Retailer and Manufacturer Responsibilities

Hot Drawer is a retailer of third-party products and generally does not manufacture the products offered through our store.

To the extent permitted by applicable law, Hot Drawer is not responsible for injuries or losses caused solely by:

• Customer misuse

• Failure to follow manufacturer instructions

• Unauthorized modification

• Improper maintenance

• Improper cleaning

• Use of incompatible accessories or substances

• Continued use after visible damage or unsafe conditions are discovered

Nothing in these Terms limits any legal responsibility that cannot lawfully be excluded.

7. No Medical Advice

Information provided on our website, including product descriptions, educational content, buying guides, FAQs, and customer-service communications, is provided for general informational purposes.

It is not intended as medical advice, diagnosis, or treatment.

Unless expressly identified otherwise, products sold by Hot Drawer are consumer wellness products and are not represented by Hot Drawer as being intended to diagnose, treat, cure, or prevent disease.

If you have a medical condition, implanted medical device, allergy, injury, pregnancy-related concern, or other health concern that may affect product use, consult an appropriately qualified healthcare professional before use.

If you experience an adverse reaction, discontinue use and seek appropriate medical attention.

8. Pricing

Prices are displayed in U.S. Dollars unless otherwise stated.

Prices may change from time to time.

The applicable price is normally the price displayed at checkout when the order is submitted.

Applicable sales taxes, shipping charges, and other disclosed charges may be added at checkout.

If a product is accidentally listed at an obviously incorrect price because of a technical or typographical error, we may cancel the affected order and issue a full refund of any amount charged.

9. Payment

Payments are processed through third-party payment processors.

Hot Drawer does not intentionally store complete payment-card numbers or card security codes on its own systems.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

Your payment provider may perform fraud, identity, authorization, or risk checks.

Orders may be delayed, declined, or cancelled when payment cannot be authorized or when fraud concerns reasonably arise.

10. Orders

Submitting an order does not require Hot Drawer to accept it.

We may refuse or cancel orders for legitimate business or legal reasons, including:

• Suspected fraud

• Unauthorized payment

• Inventory errors

• Pricing errors

• Age-verification concerns

• Invalid or undeliverable addresses

• Legal or regulatory restrictions

• Unusual order quantities

• Product availability issues

If we cancel an order after charging you, we will issue any applicable refund.

11. Fraud Prevention

We may use fraud-prevention and risk-management tools to evaluate transactions.

We may request additional information when reasonably necessary to confirm:

• Payment authorization

• Billing information

• Shipping information

• Identity

• Order legitimacy

• Age eligibility where appropriate

We may cancel transactions that we reasonably determine present a significant fraud or payment risk.

12. Shipping

Hot Drawer currently ships within the United States only.

Shipping times shown on our website are estimates unless expressly stated otherwise.

Actual delivery may be affected by:

• Carrier delays

• Weather

• Holidays

• Address problems

• Service disruptions

• Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

For further information, please review our Shipping Policy.

13. Delivery and Risk of Loss

Responsibility for an order generally transfers to the customer upon successful delivery to the address provided, subject to applicable law and carrier or payment-provider rules.

If tracking shows a delivery but you cannot locate the package, please contact us promptly so that we can review the shipment and, where appropriate, assist with a carrier investigation.

We will handle lost, damaged, or misdelivered shipment claims in accordance with applicable law and our store policies.

14. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Because Hot Drawer sells intimate and personal-wellness products, opened, used, or unsealed products may be ineligible for ordinary change-of-mind returns for hygiene reasons.

Different rules apply where a product is damaged, defective, incorrect, or otherwise subject to a remedy required by applicable law.

Customers should review the Refund & Return Policy before completing a purchase.

15. Product Defects and Customer-Caused Damage

A product may qualify for a remedy where it arrives damaged, defective, or incorrect.

However, a product will not ordinarily be considered defective merely because:

• A customer dislikes its size, texture, appearance, intensity, or feel.

• A customer changes their mind after opening or using it.

• The product is damaged through misuse or accidental damage.

• Manufacturer instructions were not followed.

• An incompatible lubricant, cleaner, charger, or accessory was used.

• Damage results from unauthorized modification or repair.

• The product has experienced ordinary wear and tear.

Claims involving damaged or defective products may require reasonable supporting evidence such as photographs, video, packaging details, or other information necessary to evaluate the issue.

Please review our Refund & Return Policy for complete details.

16. Chargebacks and Payment Disputes

If there is a problem with your order, we encourage you to contact us at Shop@hotdrawer.com so that we have an opportunity to resolve the issue.

Customers retain all rights available to them under applicable law and payment-card or payment-provider rules.

If a payment dispute or chargeback is initiated, Hot Drawer may provide relevant transaction information to the payment processor, card network, financial institution, or dispute-resolution provider.

This information may include:

• Order details

• Shipping and delivery records

• Tracking information

• Refund records

• Customer communications

• Fraud-screening information

• Applicable store policies

We will cooperate with legitimate payment-dispute investigations and will not interfere with a customer's lawful dispute rights.

17. Customer Accounts

If our website allows customer accounts, you are responsible for maintaining the confidentiality of your account information and for activity occurring through your account.

Notify us promptly if you reasonably believe your account has been accessed without authorization.

We may suspend or restrict an account when reasonably necessary to protect customers, prevent fraud, enforce these Terms, or comply with law.

18. Customer Reviews and Submissions

If you voluntarily submit a review, photograph, comment, or other content, you represent that:

• You have the right to submit the content.

• The content is truthful to the best of your knowledge.

• The content does not infringe another person's rights.

• You are at least 18 years old.

By voluntarily submitting content for publication, you grant Hot Drawer a non-exclusive, worldwide, royalty-free license to display and use that content in connection with our website and business, subject to our Privacy Policy and any permissions you provide.

We will not intentionally publish personally identifying information with a review or testimonial where consent is legally required without obtaining the appropriate permission.

We may decline or remove content that is fraudulent, unlawful, abusive, threatening, infringing, irrelevant, or otherwise inappropriate.

19. Intellectual Property

Unless otherwise stated, website content owned by Hot Drawer, including original text, graphics, branding, layout, and other materials, is protected by applicable intellectual-property laws.

Third-party trademarks, product names, manufacturer materials, and logos remain the property of their respective owners.

You may not reproduce or commercially exploit Hot Drawer-owned website content without permission except where allowed by law.

20. Acceptable Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to systems or accounts.

• Introduce malware or malicious code.

• Interfere with website security or functionality.

• Use fraudulent payment information.

• Impersonate another person.

• Harass or threaten employees, contractors, or customers.

• Use automated systems to scrape or disrupt the website in violation of applicable law or our rights.

We may restrict access when reasonably necessary to address abuse, security risks, fraud, or violations of these Terms.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website is provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available.

Products may also be subject to manufacturer warranties expressly provided by their manufacturers.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be disclaimed.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Hot Drawer will not be responsible for indirect, incidental, special, or consequential damages arising solely from circumstances for which such liability may lawfully be limited.

Where applicable law permits a contractual limitation of liability, Hot Drawer's aggregate liability relating directly to a particular product purchase will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that applicable law does not permit us to exclude.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify Hot Drawer for losses, claims, or reasonable expenses resulting directly from your unlawful misuse of the website, intentional violation of these Terms, or violation of another person's rights.

This provision does not require you to indemnify Hot Drawer for Hot Drawer's own negligence, misconduct, or legal obligations.

24. Events Outside Our Control

We are not responsible for delays or failures caused by events reasonably outside our control, including severe weather, natural disasters, government actions, transportation disruptions, carrier failures, supplier interruptions, widespread technology failures, labor disruptions, or similar events.

This section does not affect refund, cancellation, or other consumer rights that apply under law.

25. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Please review the Privacy Policy before using the website or submitting personal information.

26. Governing Law

These Terms are governed by the laws of the State of Illinois and applicable federal law, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.

Nothing in this section deprives a customer of protections that cannot legally be waived.

27. Dispute Resolution

If you have a concern regarding an order or these Terms, please contact us at:

Shop@hotdrawer.com

We encourage customers to give us a reasonable opportunity to investigate and attempt to resolve disputes informally.

This informal process does not prevent a customer from exercising rights available under applicable law or payment-provider rules.

28. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

29. No Waiver

If we do not enforce a particular provision on one occasion, that does not waive our right to enforce it later.

30. Entire Agreement

These Terms, together with the policies referenced in them, form the agreement governing your use of the website and purchases from Hot Drawer, subject to rights that cannot legally be waived.

31. Contact Information

Questions about these Terms may be directed to:

Hot Drawer
5200 Thatcher Rd
Downers Grove, IL 60515
United States

Email: Shop@hotdrawer.com