Shipping policy

Shipping Policy

Hot Drawer

Last Updated: [Insert Date]

We know that when you order from us, you want it to arrive quickly and discreetly. This page explains exactly how we ship, what to expect, and what happens if something goes wrong.

1. Where We Ship

Hot Drawer ships within the United States only, including all 50 states.

We do not currently ship internationally, and we do not ship to freight forwarders. If an order is placed with an international address, we will cancel it and refund the item value.

2. Processing Time

Orders are processed Monday to Friday, excluding US public holidays.

• Orders placed before 2:00 PM CST are processed the same business day
• Orders placed after 2:00 PM CST, or on a weekend or holiday, are processed the next business day
• Processing typically takes 1–2 business days

During sales, holidays, and peak periods, processing may take slightly longer. We will notify you by email if there is any delay.

3. Delivery Time

Estimated total delivery: 6–8 business days from the date of order.

This includes:

Business days are Monday to Friday and exclude weekends and US public holidays. An order placed on Friday evening begins processing on Monday.

Delivery times are estimates, not guarantees. Remote areas, Alaska, and Hawaii may take slightly longer.

4. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order weight. The exact amount is always shown before you complete payment — there are no hidden charges added afterwards.

Any promotional free-shipping offer applies only while advertised and subject to its stated conditions.

5. Discreet Packaging

Every order ships in plain, unbranded packaging.

• No product images, descriptions, or branding appear on the outside
• The box or mailer is opaque and gives no indication of the contents
• The sender name on the label is neutral and does not identify the nature of the store
• No invoice with product descriptions is placed on the outside of the parcel
• Your bank or card statement shows a discreet descriptor, not the store name

Nobody handling or seeing your parcel — carrier, neighbour, or household member — can tell what is inside.

6. Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number and carrier.

Please note:

• Tracking information can take 24–48 hours to become active after dispatch
• Tracking emails use neutral subject lines and do not reference product details
• If you have not received a tracking email within 3 business days of ordering, check your spam folder before contacting us

7. Address Accuracy

Please double-check your shipping address before completing checkout.

• Address changes can only be made within 2 hours of ordering, and only if the order has not yet been dispatched
• Once dispatched, we cannot redirect a parcel
• If a parcel is returned to us due to an incorrect, incomplete, or undeliverable address, the original shipping cost and any return-to-sender fees will be deducted from your refund
• We are not responsible for delivery failures caused by an incorrect address supplied at checkout

8. Delays

Some delays are outside our control, including:

• Carrier backlogs and network disruption
• Severe weather
• Public holidays and peak shopping periods
• Incorrect or incomplete address details
• Failed delivery attempts

We are not liable for delays caused by the carrier or by events beyond our reasonable control. If your order is significantly past the estimated window, contact us and we will open an investigation with the carrier.

9. Lost or Stolen Parcels

Title and risk of loss pass to you upon delivery to the address you provided.

• If tracking shows delivered but you have not received the parcel, check with household members, neighbours, and your building's mail area, then contact your local carrier facility
• If it still cannot be located, contact us within 7 days of the marked delivery date and we will assist with a carrier claim
• We are not responsible for parcels stolen after confirmed delivery, but we will do everything we reasonably can to help resolve the situation
• If tracking shows the parcel as lost in transit, we will send a replacement or issue a full refund at no cost to you

For added protection, consider having your order delivered to a secure location or a workplace address.

10. Damaged Shipments

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it, then contact us within 7 days of delivery at Shop@hotdrawer.com with your order number and photos.

Full details are in our Refund & Return Policy.

11. Multiple Items and Split Shipments

Orders containing several items may occasionally ship in separate parcels arriving on different days. You will receive separate tracking for each. No additional shipping charge applies.

12. Order Cancellation

Orders can be cancelled free of charge within 2 hours of purchase, provided fulfilment has not begun. Once dispatched, the order must follow our standard return process.