Privacy Policy

Hot Drawer

Last Updated: September 27, 2026

At Hot Drawer, we understand that privacy and discretion are especially important when purchasing intimate and personal wellness products. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

By accessing or using hotdrawer.com, you acknowledge the practices described in this Privacy Policy.

1. Age Requirement

Hot Drawer sells products intended for adults.

You must be 18 years of age or older to access this website or place an order. By using our website or purchasing from us, you represent that you are at least 18 years old.

We do not knowingly collect personal information from individuals under 18. If we learn that personal information has been submitted by someone under 18, we will take reasonable steps to delete it where required.

If you believe a minor has provided personal information to us, please contact us at Shop@hotdrawer.com.

2. Information We Collect

Depending on how you interact with our store, we may collect the following information.

Information You Provide

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account information

• Order and transaction information

• Customer-service communications

• Return or refund information

• Information you voluntarily provide when contacting us

Information Collected Automatically

When you visit our website, certain information may be collected automatically through Shopify, cookies, analytics technologies, security tools, or other service providers.

This may include:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Products viewed

• Referring website or source

• Approximate location derived from IP address

• Cookie identifiers

• Session information

• Website interaction and performance information

3. Payment Information

Payments are processed through third-party payment processors and payment services.

Hot Drawer does not intentionally store full payment-card numbers or card security codes on its own systems.

Payment processors may collect and process information necessary to authorize and complete transactions, prevent fraud, process refunds, and comply with legal and financial requirements.

We may receive limited payment-related information, such as:

• Transaction status

• Payment method

• Transaction identification number

• Billing information

• Limited card information, such as the last four digits, when provided by the payment processor

Payment information is handled in accordance with the security requirements and privacy practices of the applicable payment provider.

4. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce infrastructure that allows us to operate the website, manage orders, process transactions, provide checkout services, prevent fraud, and operate other store functions.

When you visit or purchase from our store, Shopify may process certain personal information on our behalf or as otherwise described in Shopify's applicable privacy documentation.

5. How We Use Personal Information

We may use personal information for legitimate business purposes including:

• Processing and fulfilling orders

• Processing payments

• Providing order confirmations

• Arranging shipping and delivery

• Providing shipment tracking

• Processing returns and refunds

• Responding to customer-service requests

• Communicating about an order

• Maintaining customer accounts

• Detecting and preventing fraud

• Protecting our website and customers

• Confirming eligibility to access age-restricted portions of the website where appropriate

• Maintaining business and accounting records

• Improving our website and customer experience

• Understanding website performance

• Complying with legal and regulatory requirements

• Enforcing our policies and terms

• Sending promotional communications when permitted by law and, where required, with your consent

Customers may unsubscribe from promotional emails at any time by using the unsubscribe link contained in those communications.

6. Discretion and Customer Privacy

Because of the nature of the products we sell, Hot Drawer takes reasonable steps to protect customer discretion.

Where available and operationally appropriate:

• Orders are shipped in plain or discreet external packaging.

• Product names or images are not displayed on the outside of shipping packages.

• Customer-service communications are handled confidentially.

• Information about a customer's order is disclosed only where reasonably necessary to process the transaction, provide customer service, deliver the order, prevent fraud, comply with law, or operate our business.

• We do not publish identifiable customer purchase information in advertising, testimonials, or promotional material without appropriate permission.

Specific shipping labels, billing descriptors, and packaging practices may vary depending on the payment processor, fulfillment provider, shipping carrier, or other service provider involved in the transaction.

7. How We Share Information

We may disclose personal information to service providers and business partners when reasonably necessary to operate our store.

These may include:

Shopify

For website hosting, ecommerce functionality, checkout, order administration, security, analytics, and related services.

Payment Processors

For payment authorization, transaction processing, fraud prevention, refunds, chargebacks, and related financial services.

Fulfillment and Warehousing Providers

For inventory management, packing, order fulfillment, returns, and shipping.

Information provided may include the customer's name, delivery address, contact information, order details, and other information required to fulfill the order.

Shipping Carriers

For shipment and delivery of customer orders.

Email and Communication Providers

For transactional communications, customer-service messages, and promotional communications where permitted.

Analytics and Technology Providers

For website functionality, performance measurement, troubleshooting, security, and analytics.

Fraud Prevention and Risk Providers

For detecting suspicious transactions, protecting customers, preventing fraud, and reducing chargeback risk.

Professional Advisers

We may provide information to accountants, attorneys, insurers, financial institutions, or other professional advisers when reasonably necessary.

Government and Legal Authorities

We may disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to a lawful subpoena, court order, or government request

• Investigate suspected fraud

• Protect our rights or property

• Protect customers or others

• Enforce our agreements and policies

8. Sale or Transfer of the Business

If Hot Drawer undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor organization would be expected to handle personal information in accordance with applicable legal requirements.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, session storage, and similar technologies.

These technologies may be used to:

• Maintain shopping-cart functionality

• Remember website preferences

• Maintain customer sessions

• Support age-verification functionality

• Enable secure checkout

• Detect fraud

• Measure website traffic

• Analyze website performance

• Improve website functionality

• Support marketing activities where permitted

You may be able to control certain cookies through your browser settings or through privacy controls offered on our website.

Disabling certain cookies may cause portions of the website or checkout process to function incorrectly.

Where required by applicable law, we provide customers with appropriate privacy controls regarding cookies and data-sharing technologies.

10. Advertising and Analytics

We may use analytics or advertising technologies to better understand website activity, evaluate marketing performance, and improve our services.

Depending on the tools enabled on our website, these providers may process information such as:

• IP address

• Device identifiers

• Browser information

• Website interactions

• Pages or products viewed

• Cookie information

• Referral information

We configure and use these services subject to applicable privacy requirements.

Hot Drawer does not intentionally disclose detailed identifiable intimate-product purchase histories for unrelated third-party advertising purposes.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, fraud-prevention, dispute-resolution, and legal purposes.

Retention periods may vary depending on the type of information.

For example, transaction and order records may be retained for periods required by tax, accounting, payment-processing, or other applicable legal obligations.

We may also retain information when reasonably necessary to:

• Resolve disputes

• Respond to chargebacks

• Prevent fraud

• Enforce agreements

• Comply with legal obligations

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it as appropriate.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our store uses secure technologies provided by Shopify and other service providers, which may include encryption and payment-security controls.

Access to customer information is limited to persons and service providers who reasonably require access for legitimate business purposes.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.

If a security incident occurs, we will investigate the incident and provide legally required notifications in accordance with applicable law.

13. Your Privacy Choices and Rights

Depending on where you live and the laws applicable to your information, you may have rights relating to your personal information.

These may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of certain information

• Opt out of promotional emails

• Withdraw consent where processing is based on consent

• Request information about certain disclosures or uses of personal information

• Exercise additional privacy choices provided by applicable state law

Some requests may be subject to legal exceptions.

We may need to verify your identity before completing certain privacy requests.

To make a privacy request, contact:

Shop@hotdrawer.com

We will respond to verified requests within the period required by applicable law.

14. California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

Depending on whether those laws apply to Hot Drawer and to a particular request, these rights may include the ability to:

• Request information regarding personal information collected about you

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information regarding certain disclosures

• Opt out of certain uses or disclosures defined as a sale or sharing under applicable law

• Limit certain uses of sensitive personal information where applicable

• Exercise privacy rights without unlawful discrimination

To submit a California privacy request, contact Shop@hotdrawer.com.

We will evaluate and process requests in accordance with applicable law.

15. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under their state's privacy laws.

Depending on the applicable law, these may include rights to:

• Access personal information

• Correct personal information

• Delete personal information

• Obtain a portable copy of certain personal information

• Opt out of certain targeted advertising, profiling, sales, or sharing

• Appeal certain decisions regarding a privacy request

To submit a request, email Shop@hotdrawer.com and identify your state of residence.

We will process applicable requests in accordance with the requirements of relevant law.

16. Age Verification Information

Our website may use a basic age-verification mechanism to restrict access to adult-oriented products.

When you confirm that you meet the minimum age requirement, the website may temporarily store confirmation information in your browser for the duration of your browsing session so that you are not repeatedly asked to confirm your age while navigating between pages.

This age gate is intended to restrict access to adults and does not necessarily constitute identity verification.

17. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services before providing personal information.

18. U.S. Operations

Hot Drawer currently serves customers within the United States.

Personal information may be processed by Shopify and other service providers in locations where those providers maintain operations or infrastructure, subject to their contractual and legal obligations.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When we update this policy, we will revise the Last Updated date at the top.

Where required by applicable law, we may provide additional notice regarding material changes.

20. Contact Us

For privacy questions, concerns, or requests, contact:

Hot Drawer
5200 Thatcher Rd
Downers Grove, IL 60515
United States

Email: Shop@hotdrawer.com