Privacy policy

Privacy Policy

Hot Drawer

Last Updated: [Insert Date]

At Hot Drawer, privacy is not a formality — it is the core of how we operate. We sell intimate products, and we understand that discretion matters more here than in almost any other kind of store. This policy explains exactly what we collect, why we collect it, and the limits we place on ourselves.

By using hotdrawer.com you agree to the practices described below.

1. Age Requirement

Hot Drawer sells products intended for adults only. You must be 18 years of age or older to use this website or place an order. By browsing or purchasing, you confirm that you meet this requirement.

We do not knowingly collect information from anyone under 18. If we learn that we have collected data from a minor, we will delete it immediately. If you believe a minor has submitted information to us, contact us at Shop@hotdrawer.com.

2. Information We Collect

Information you give us directly:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order history
• Any messages you send to customer support

Information collected automatically:

• IP address
• Device type, browser, and operating system
• Pages viewed and time spent on site
• Referring website
• Cookie and session data

Payment information:

We do not store, process, or have access to your full card number, CVV, or bank details. All payments are handled directly by PCI-DSS compliant payment processors. We receive only a transaction confirmation and the last four digits of your card for order reference.

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Arrange delivery and provide tracking
• Respond to support requests and process returns
• Send transactional emails such as order confirmations and shipping updates
• Detect and prevent fraud and unauthorized transactions
• Verify age eligibility where required
• Improve site performance and product selection
• Send marketing emails only if you have explicitly opted in

We do not use your purchase history to build advertising profiles, and we do not target you with ads based on the specific intimate products you have viewed or purchased.

4. What We Never Do

To be explicit about our commitments:

• We never sell your personal information. Not to advertisers, not to data brokers, not to anyone.
• We never rent or trade your email address.
• We never disclose the contents of your order to any third party except the fulfilment and shipping partners required to deliver it.
• We never use identifiable purchase details in marketing emails, reviews, or testimonials without your written permission.

5. Discretion in Packaging, Billing, and Communication

• All orders ship in plain, unbranded packaging with no product images, descriptions, or company branding visible on the outside
• The sender name on the shipping label is neutral and does not indicate the nature of the contents
• Your bank or card statement shows a discreet descriptor, not the store name or product type
• Marketing emails use neutral subject lines and sender names
• Our support team will never discuss your order with anyone other than the account holder

6. Information Sharing

We share information only with parties who need it to operate the store:

Every partner is bound by confidentiality obligations and may only use your data for the purpose we provide it.

If Hot Drawer is ever sold, merged, or acquired, customer data may transfer as part of that transaction. You will be notified by email before any such transfer takes effect.

7. Cookies and Tracking

We use cookies to:

• Keep items in your cart between visits
• Remember your preferences and login state
• Measure site traffic and page performance
• Support checkout security and fraud prevention

You can disable cookies in your browser settings, but some features — including checkout — may not function correctly.

We honour Global Privacy Control (GPC) signals sent by your browser.

8. Data Retention

We keep your information only as long as necessary:

• Order and transaction records: retained as required by US tax and accounting law (typically 7 years)
• Marketing contact data: until you unsubscribe
• Support conversations: up to 24 months
• Browsing and analytics data: up to 12 months

You may request earlier deletion of any data we are not legally required to retain.

9. Data Security

We protect your information using:

• SSL/TLS encryption across the entire site
• PCI-DSS compliant payment infrastructure
• Restricted internal access on a need-to-know basis
• Regular platform security updates

No system is completely immune to risk. If a breach occurs that affects your personal information, we will notify affected customers within 72 hours of discovery and report it to the relevant authorities as required by state law.

10. Your Rights

You may at any time:

• Request a copy of the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing emails (via the unsubscribe link or by contacting us)
• Ask us to restrict how we use your data

To exercise any of these rights, email Shop@hotdrawer.com. We respond within 30 days and may ask you to verify your identity before releasing data.

We will never discriminate against you — through pricing, service, or product access — for exercising any privacy right.

11. California Residents (CCPA / CPRA)

If you are a California resident, you have the additional right to:

• Know what categories of personal information we collect, use, and disclose
• Request deletion of your personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information

Hot Drawer does not sell or share personal information as those terms are defined under the CPRA. No "Do Not Sell or Share My Personal Information" action is required, but you may still submit any request at Shop@hotdrawer.com.

You may designate an authorized agent to make a request on your behalf.

12. Other US State Privacy Laws

Residents of states with comprehensive privacy laws — including Virginia, Colorado, Connecticut, Utah, Texas, and Oregon — have similar rights to access, correct, delete, and port their data, and to appeal a denied request. Submit any request to Shop@hotdrawer.com and reference your state of residence.

13. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices. Please review the privacy policy of any site before providing your information to it.

14. Geographic Scope

Hot Drawer operates and ships within the United States only. Our services are not directed at users outside the US, and data is stored and processed on US-based servers.

15. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top will always reflect the current version. Material changes will be communicated by email to registered customers.

16. Contact Us

For any privacy question, request, or concern:

Email: Shop@hotdrawer.com
Response time: within 24–48 hours, Monday to Friday

Hot Drawer
5200 Thatcher Rd
Downers Grove, IL 60515
United States